Privacy Policy

1. Introduction

Dracula Casino ("we", "us", "our") treats the privacy of everyone who visits or plays on the site as a priority. This Privacy Policy sets out which personal details we gather from Canadian users, the reasons we gather them, and the steps we take to keep them protected. Once you open an account or start using our services, you accept the practices outlined here.

We manage personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any privacy legislation that applies at the provincial level.

2. Information We Collect

Information you provide

• Identity details such as your full name, date of birth and gender.
• Contact details including your email address, phone number and home address.
• Account credentials, namely your username and an encrypted password.
• Verification documents like a government-issued ID and proof of address.
• The payment information needed to handle your deposits and withdrawals.

Information collected automatically

• Your device and browser type, operating system and IP address.
• Records of gameplay activity, session length and transaction history.
• Cookies and comparable technologies, described in Section 6.

3. How We Use Your Data

• Setting up, verifying and maintaining your player account.
• Handling deposits, withdrawals and bonus claims.
• Meeting anti-money-laundering and age-verification obligations.
• Spotting fraud, protecting the platform and upholding our terms.
• Delivering customer support and answering your enquiries.
• Sending service notices and, where you consent, promotional offers.

4. Legal Basis for Processing

We rely on a lawful basis whenever we handle your data: because it is needed to deliver our agreement with you, because a legal duty requires it, because we have a legitimate interest in operating a secure casino, or because you have given consent — which you are free to withdraw at any point.

5. Sharing of Data

Your personal data is never sold. We disclose it only to:

• Payment processors and banks that settle your transactions.
• Providers of identity verification and fraud prevention.
• Regulators and law-enforcement authorities when the law demands it.
• Vetted service partners that are bound by strict confidentiality obligations.

6. Cookies

Cookies help us keep your session active, recall your preferences, gauge site traffic and refine our offers. You are free to control or switch off cookies through your browser settings, but certain features may not behave correctly once you do.

7. Data Security

Information moves across SSL/TLS encryption and is held on protected servers with restricted access. We maintain technical and organisational measures built to guard against unauthorised access, loss or misuse. While no transfer method can ever be fully secure, we work continuously to safeguard what you share with us.

8. Data Retention

Your personal data is retained only while your account stays active, plus any additional period demanded by financial, tax and gaming rules. Once the information is no longer needed, it is securely erased or made anonymous.

9. Your Rights

Where the law allows, you can ask to view, correct or erase your personal data, object to particular uses, or take back consent. To act on any of these rights, reach us through the details below. You are also entitled to file a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact Us

If you have questions about this policy or your information, write to our Data Protection team at [email protected]. We aim to reply within 30 days.

← Back to Home